PROFESSIONAL CONTACT CENTERS
Always get the best get a professional contact center from ROYAL with the latest call center and customer service systems and devices for integrated service at the highest quality.



INTEGRATED SOLUTIONS
ROYAL Provides integrated solutions for companies' contact centers with experts and trained agents with international standards, besides call center and customer service devices and systems.



LEADING & CERTIFICATED
ROYAL is a leading company in Egypt for communications & information technology. For more than 15 years, RIS has succeeded in being the leading company providing contact center solution


SERVICES & SOLUTIONS
  • CLOUD VOIP
  • Upgrade your establishment or business contact center with the RIS Cloud Call Center that provides you with various professional features to make and receive calls.
CLOUD VOIP

  • Cloud call center system works with internet connection
  • A control panel to manage the entire call center  
  • Live panel detailed for the call center
  • Integrated and detailed reports for contact center calls
  • Call recording, and extract recordings for the last 30 days
  • Waiting, IVR, voice mail, and call forwarding
  • API Integration with CRM, ERP, and billing systems

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  • CLOUD CRM
  • CRM is the latest professional system for managing customer relationships and their interactions with your services and products
CLOUD CRM

  • Automate marketing operations to save money and effort
  • Provide better overview about leads& current customers  
  • Execute and track social media campaigns
  • Execute and track E-mail campaign
  • Execute and manage SMS campaigns
  • Sales Operations Managing
  • CRM System for Stores

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  • CLOUD AUTODIAL
  • The auto dialer software is a system that enables your company to automatically call specific lists for various purposes, such as communicating with them.
CLOUD AUTODIAL

  • Auto dialer software enables you to well-organized calls to agents.

  • Auto dialer service helps you save much time by well-organized.

  • Auto dialer system enables you to execute successful telemarketing.

  • Enables you to schedule calls and auto calling at a specific time.

  • Provides integrated reports about done and canceled calls.

  • Auto dialer service provides you with a call forwarding

  • Autodial is a cloud-based call center platform with VoIP services

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  • VPN CLIENT
  • OpenVPN is a virtual private network (VPN) system that implements techniques to create secure point-to-point 
VPN CLIENT

  • Create secure point-to-point or site-to-site connections.
  • Tunnel any IP subnetwork or virtual ethernet adapter over a single UDP.  
  • Routed or bridged configurations and remote access facilities.
  • Configure a scalable, load-balanced VPN server farm using one or more.
  • Handle thousands of dynamic connections from incoming VPN clients.
  • OpenVPN allows peers to authenticate each other using pre-shared.

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ROYAL TELECOMMUNICATION

Cloud Solutions & Integrated Services
Stay connected with your customers in a more professional way through RGB high-quality cloud services and solutions for the advanced contact centers at the lowest costs with multiple features and options.
SOFTPHONE APP
Get ROYAL Softphone App, call your customers and receive their calls cloud wherever you are via your mobile and with professional features.

  GOOGLE PLAY  

CRM APP
ROYAL CRM is the first mobile app that enables you to manage and track sales, marketing, and your customers’ transactions with multiple features for customer service

  GOOGLE PLAY  

What is the difference between the Call Center system and CRM system
All companies are looking for the best Call Center system or CRM system that suitable for their activity and customer size.
What is Live Chat service and how can it improve customer service
The live chat service is one of the smartest services companies have used to improve customer service, and facilitate task performance. know more about Live Chat
How can you develop your company with WhatsApp Business API
WhatsApp Business is a smart app that provides the best customer communication, helps develop sales, thereby significantly increasing profits.
ROYAL Telecommunication IS EVERYWHERE

ROYAL Telecommunication   seeks to exist around you everywhere with a permanent connection through its branches in Saudi Arabia, Egypt, its social media channels, its customer service, and technical support 24h/7days. All of these above to enable you to contact us from anywhere and anytime around the world. All of that to improve your contact center with smart services and professional experts.

 CONTACT US